An expert team.
Meet the dedicated folks that make our full-service property management run like clockwork.
- All
- Leadership
- Customer Experience
- Operations
- CEO's Office
- First Step Contractors
- All
- Leadership
- Customer Experience
- Operations
- CEO's Office
- First Step Contractors
Luke Chapman
CEO & Founder
Silmara Hughes
VP of Operations
Colin Perel
Director of Revenue and Business Operations
Debra Desautels
VP of Customer Experience
Devon Cogan
Sr. Marketing & Brand Manager
Elaine Decastro
Home Operations Supervisor
Carly Larner
Team Experience Manager
Klebson Pereira
Exterior Operations Lead, First Step
Lauren Villa
Sr. Manager, Business Development
Jacqueline Terasconi
Business Operations Analyst
Michael Fratalia
Director of Field Operations
Alistair McFarlane
Guest Services Associate
Camila Reis
Operations Team Leader
Dylan Walters
Operations Admin
Kirsten Witunski
Financial Controller
Roberta Madureira
Home Operations Area Manager
Chris Mazulis
Accountant
Meagan White
Senior Client Manager
Jessi Bantick
Guest Services Associate
Elias Silva
Maintenance Tech
Jane Field
Senior Manager, Guest Services
Wills Hassler
Client Manager
Dave Malloy
Client Manager
Joe McCarthy
Senior Mower
Caroline Gerety
Guest Services Associate
Kim Mylie
Accountant
Luiza Dias
Operations Admin, First Step
Thayla Girardi
Home Ops Coordinator, First Step
Kevin Long
Senior Maintenance Tech
Jana Svec
Reservations Lead
Rob Plantier
Client Manager
Kendall Krause
Guest Experience Lead
Vagner Gimenes
Sr. Manager, Home Operations, First Step
Vanessa Dolle
Head of Team Success (HR)
Nick Bruinooge
Guest Services Associate
Ariana Maher
Guest Services Associate
Adam Rheault
Maintenance Tech
Ariane Santos
Laundry Manager