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An expert team.

Meet the dedicated folks that make our full-service property management run like clockwork.

  • All
  • Leadership
  • Customer Experience
  • Operations
  • CEO's Office
  • First Step Contractors
  • All
  • Leadership
  • Customer Experience
  • Operations
  • CEO's Office
  • First Step Contractors

Luke Chapman

CEO & Founder

Silmara Hughes

VP of Operations

Colin Perel

Director of Revenue and Business Operations

Debra Desautels

VP of Customer Experience

Vanessa Dolle

Head of Team Success (HR)

Devon Cogan

Sr. Marketing & Brand Manager

Elaine Decastro

Home Operations Supervisor

Carly Larner

Team Experience Manager

Klebson Pereira

Exterior Operations Lead, First Step

Lauren Villa

Sr. Manager, Business Development

Jacqueline Terasconi

Business Operations Analyst

Michael Fratalia

Director of Field Operations

Alistair McFarlane

Guest Services Associate

Camila Reis

Operational Finance 

Jay Richards

Marketing Project Manager

Kirsten Witunski

Financial Controller

Roberta Madureira

Home Operations Area Manager

Meagan White

Senior Client Manager


Jessi Bantick

Guest Services Associate

Elias Silva

Maintenance Tech

Jane Field

Senior Manager, Guest Services

Wills Hassler

Client Manager

Dave Malloy

Client Manager

Joe McCarthy

Senior Mower

Caroline Gerety

Guest Services Associate

Kim Mylie


Luiza Dias

Operations Admin, First Step

Brooke Alston

Client Manager


Thayla Girardi

Home Ops Coordinator, First Step

Vini Silva

Exterior Operations Admin

Ariana Maher

Guest Services Associate

Ariane Santos

Laundry Manager

Iago Andrade

Guest Operations Coordinator

Kevin Long

Senior Maintenance Tech

Jana Svec

Reservations Lead

Amy Giangregorio

Maintenance Operations Coordinator

Vagner Gimenes

Sr. Manager, Home Operations, First Step

Nick Bruinooge

Guest Services Associate

Adam Rheault

Maintenance Tech

Rob Plantier

Client Manager

Kendall Krause

Guest Experience Lead

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